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You should expect your product to be delivered to your door in 3-5 business days.

 How to Use the Wraps?


How Do They Work?

Simply warm them in your hands and wrap them around produce, bowls, sandwiches, nuts, snacks, cheese and cooked / smoked meats - virtually any perishable.  The wraps stick to themselves and provide a clean and protective seal.  

How do I get them to Stick to Bowls?

If you want your wraps to firmly stick to bowls, we recommend activating them to ensure they adhere properly.  To activate your wraps, roll each wrap into a ball in your hands like you're kneading dough, the combination of warmth and motion will make them forever tacky.  Once activated ensure that you stick the wraps to themselves, not just the bowl, to make sure they provide a good seal.  Check out the 0:04 mark of this video to see how.  

Reusable?  I Don't Get it, Won't They Get Dirty?  

Fear not friend.   After use, simply rinse in cold water - hot water will reduce the wax coating - and wash with an eco-friendly soap (avoid alcohol based soaps) and a soft sponge, just like you would a plate or bowl.  Once clean you can either hang to dry or use a towel and re-use immediately.  They may - with certain foods like pomegranate - develop a darker patina, but as long as you keep working them they'll keep delivering freshness.

How Long Do The Food Wraps Last?

On average, each sheet should get about 120 - 150 uses, but it ultimately depends on how often and how intensively and for what purpose you use them.  Some people will get a year out of them - especially when used as bowl toppers - while others who beat them up on a daily basis may get closer to 5 / 6 months.  

What kind of dye is used? Is it Fair Trade cotton?

Fair question! All our dyes are non toxic and free of heavy metals, AZOs and formaldehyde found in typical textile dyes.  They also utilize very little water, of which a great portion is recycled. They are certified under the Global Organic Textile Standard - recognized as the world's leading processing standard for textiles made from organic fibres - which means they are also in compliance with social criteria. You can learn more here: http://www.global-standard.org/

Will They Work In A Freezer?

30 days or less, yes!  But they're not recommended for uncooked meat.

What Sizes Do They Come In?

Each pack includes:

  1. Small Teal wrap (7" x 8") - good for cut cucumbers, avocados, small trail mix, fruit and to top jars.
  2. Medium Green wrap (10" x 11") - good for cheese, large trail mix, half a sandwich, half a cabbage, medium bowls, grape tomatoes and baked goods
  3. Large Grey wrap (12" x 14") - good for sandwiches & left over pizza slices, celery, cheese, larger bowl or dish, larger melon, grapes, greens, beans and asparagus.
What Shouldn't They Be Used For? 
Avoid uncooked meats, long term freezer use (more than a month) and microwaves (unless you want to add a little beeswax soup to your bowl of zoodles).

Return Policy

Returns
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 90 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at steve@shopetee.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at steve@shopetee.com and send your item to: 195 Queen St. Cobourg Ontario CA K9A1N3.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 195 Queen St. Cobourg Ontario CA K9A1N3

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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