Our detergent doesn't have a rinse aid, plastic and unnecessary water, BUT, it's our worst reviewed product, and it may be because we DON'T have a rinse aid.... in fact, before this study came out, we developed another formula with a rinse aid.
What should we do?
A) Stop exploring a rinse aid and suggest customers use vinegar with our detergent (which means another plastic bottle to store the vinegar and knowing vinegar isn't as effective)?
B) Continue exploring alternative rinse aids and cleaning options, knowing that the 'alternatives' often (but not always) cause the same issues because they are new and haven't been tested yet?
C) Wave the white flag and decide our detergent is what it is - it works for a number of people, but not everyone - and in time we'll find a better option?
Comments
We have only recently started using etee dishwasher detergent. Before that, we were using Cascade and we had run out of rinse aid that came with our new dishwasher. We had a lot of watermarks without the rinse aid, so I started adding a shot glass filled with vinegar to the topmost rack and it seemed to help somewhat. We finished the Cascade and switched to etee and so far, I love it. There’s less spotting that we had with Cascade and vinegar; we have maybe one or two spoons that don’t look completely clean, but basically, I’m happy with the etee as is. I think I’m inclined to go with option C. Thanks for your efforts and great products!
save everyone money and headache: stop using rinse aud and just use distilled vinegar, it works!
And if you share this idea without monetizing it you will be the shiny hero!
We have residue on our dishes too. It’s disappointing to but clean dishes away that look dirty. I will not be buying it again without a rinse aid.
Does the residue have anything to do with the minerality of the water used? We have very hard water. Could you make one with a rinse aid (for hard) and one without (soft)? Just speculating!
Thanks for all you do!
I would vote for C. I don’t use my dishwasher often. I prefer to wash it hand, I guess I am old fashion but even with regular dishwasher detergent a person will still have issues and are left with things that can’t be washed in the dishwasher. So I will stick to the old way. Thanks for all you info I replay enjoy reading all your emails
For my household, the detergent has been hit or miss with effectiveness. Unfortunately, more often than not, there are stains and/or some detergent left behind post wash. So perhaps option b is worth it?
I vote A)
I select B. Hopefully you’ll be able to find a healthier rinse aid option. The problem I found with your detergent, was not it needing a rinse agent, as it didn’t, but that my stainless steel cutlery began looking tarnished. This is why I stopped ordering the dish detergent. Maybe it needs to be a bit stronger(?).
Do not change. I buy because no rinse aid film for my tummy!!! Who needs plastic coated glimming dishes…….that are “dirty”?
Option A. And we can still get vinegar in glass bottles!
I have tried quite a few alternative dishwasher products, and Etee works better than most of them! We had an issue with dinner knives (the relatively dull, serrated ones) having some residue spots, but we started putting them in the dishwasher caddies blade-side-up and that has absolutely minimized that issue. We are willing to accept the “fine” job that the Etee product provides vs commercial non-earth-friendly options. We must have the right water chemistry that matches up well with the Etee powder. Huzzah!
C – no issues with detergent